Terms and conditions

  1. All sales: In-stock items will ship within 5 – 7 business days unless otherwise noted by customer service. Custom orders require a 50% non-refundable deposit. Prices may be subject to change without notice. Goods will be ready to ship within the lead time specified. Lead times begin with receipt of payment and order details. Goods will ship when invoice is paid in full.

  2. Delivery: Duvets are usually not in stock. Normally the product is processed in 3-7 days after ordering, if size of duvet shell is available. Custom made duvets can take up to 4 weeks to process. Upon ordering, you´ll receive information regarding expected shipping date.
  3. Returns: Because of the custom order of our products, we are not able to offer returns.
  4. Warranty: Haganes Duvets are guaranteed for one year after receipt against defects. Haganes Studio will repair or replace defective duvets.
  5. Damages: Damages must be documented and reported within 10 business of receipt. Haganes Studio is not responsible for repair or replacement of damages reported after this time. If damage has occurred in shipping all packaging must be retained by receiver. Failure to do so may invalidate any claim.